Return Policy
Cozidoo™ Return Policy:
Our policy lasts for 60 days. Unfortunately, if more than 60 days have passed since your purchase, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item returned more than 60 days after delivery.
Cancellations (if applicable):
A fee of 15 euros will be applied for order cancellations without a valid reason.
Here are some valid reasons for canceling an order with a full refund:
Product issues (defective product, not as described, damaged during shipping)
Delivery issues (delayed delivery)
Payment issues (credit card error, payment declined)
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Delayed or Missing Refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@cozidoo.com.
Sale Items (if applicable):
Only regular priced items may be refunded, unfortunately, sale items are not refundable.
Exchanges (if applicable):
We only replace items if they are initially defective or damaged. If you need to exchange it for the same item, send us an email at contact@cozidoo.com.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will find out about your return.
Customers have 10 days from the date of our customer service's technical recommendation to initiate a return. Beyond this period, we consider the claim closed.
Shipping:
To return your product, please contact us via email at contact@cozidoo.com. You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over 75€, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Our policy lasts for 60 days. Unfortunately, if more than 60 days have passed since your purchase, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item returned more than 60 days after delivery.
Cancellations (if applicable):
A fee of 15 euros will be applied for order cancellations without a valid reason.
Here are some valid reasons for canceling an order with a full refund:
Product issues (defective product, not as described, damaged during shipping)
Delivery issues (delayed delivery)
Payment issues (credit card error, payment declined)
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Delayed or Missing Refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@cozidoo.com.
Sale Items (if applicable):
Only regular priced items may be refunded, unfortunately, sale items are not refundable.
Exchanges (if applicable):
We only replace items if they are initially defective or damaged. If you need to exchange it for the same item, send us an email at contact@cozidoo.com.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will find out about your return.
Customers have 10 days from the date of our customer service's technical recommendation to initiate a return. Beyond this period, we consider the claim closed.
Shipping:
To return your product, please contact us via email at contact@cozidoo.com. You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over 75€, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.